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Account Management

How to manage your account and the features

How to Update Your Password on our Learning Platform

Updating your password regularly is an important step in maintaining the security of your account on our learning platform. Here’s a simple guide on how to update your password. If you don’t receive the Reset Password email, please check that the ema

Why am I not Getting Emails or Text / SMS?

Your should receive email notifications from Napa Valley Wine Academy after your online purchase and before your course starts with further details. If you don’t receive any emails:

Where Can I Find the Webinars?

Before your course starts, you can check the course webinar schedule on our website by selecting WSET Courses / course type e.g. Level 2 Award in Wines Courses Online and scrolling down to select “Online Course Timetable”. On the day of your course s

I can’t access my Online Course / Study Tools?

After your purchase your course or digital study tools, you will receive an email within 15-30 minutes from [email protected] with a link to access your online learning portal. The email subject is typically “Great Choice”.... If the tip