WSET Online Exam Requirements and System CheckUpdated 23 days ago

What You’ll Need:

Primary Device: All online invigilated exams must be sat on either a laptop or desktop computer. Your chosen device must have a working webcam, microphone and speakers, and conform to the below minimum specifications.

Secondary Device: For most online invigilated exams you will also require a mobile phone to be used as a secondary camera. The minimum specification for your mobile device can also be viewed in the table below.

Set up and testing devices takes about 15 min, so please set time aside for that at least a 10 days prior to your exam.

✅ Supported Primary Devices:

(like your computer):

• PCs: Windows 10, Windows 11
• Macs: MacOS: the latest two releases.
• Chromebooks: Latest ChromeOS version.

🚨 Unsupported Primary Devices:

• Android tablets
• iOS tablets
• Microsoft Surface Pro (and earlier).

You Will Also Need:

• Internet Speed: At least 1.5Mbit/s upload and 10Mbit/s download. (click here to test your speed)
• Browser: Latest version of Google Chrome.
• Other Essentials: Webcam, microphone, audio.

✅ Supported Secondary Device

(like your smartphone):

• Android: Version 5.1 or higher.
• iOS: Version 10.0 or higher.

🚨 Unsupported Secondary Devices

• Huawei P30 series
• Huawei Y9S
• Samsung Galaxy A3 (2016).
• Google Pixel 3 and newer are not compatible with the ProctorExam app required to operate your mobile device as a secondary camera.

⚠️ Specific Restrictions

Work-Related Devices: Devices and VPNs meant for work often have restricted access and administrative controls. It’s best to use personal devices for the exam. Work devices might block access to the ProctorExam platform due to your company’s security settings. We recommend using a personal laptop, as we can’t ensure a successful exam experience with a work device.

System Updates: After completing your system check, avoid updating your device. Any updates should be done only after you’ve finished your exam.

Geographic Limitations: Due to certain tech constraints, remotely proctored exams cannot be taken in Mainland China or the UAE.

Setting Up Your Devices:

Primary Device Setup:

1. Update Google Chrome:
   • Open Chrome on your computer.
   • Click the three dots in the upper corner.
   • Go to ‘Help’ and then ‘About Google Chrome’ to check for updates.
   • If needed, click ‘Update Google Chrome’, then ‘Relaunch’.
2. Enable Pop-ups for ProctorExam:
   • Type chrome://settings/content in Chrome and hit Enter.
   • Go to ‘Privacy and Security’, then ‘Site Settings’.
   • Under ‘Pop-ups and redirects’, ‘Allowed to send pop-ups and use redirects’ click ‘Add’ and enter https://surpass.proctorexam.com.
3. Install ProctorExam Extension for Screen Sharing:
   • Visit https://chrome.google.com/webstore/category/extensions.
   • Search for ‘ProctorExam’, add it to Chrome, and install the extension.
4. For macOS Catalina or Newer:
   • Go to Apple menu > System Preferences > Security & Privacy > Privacy.
   • Select ‘Screen Recording’ and allow Google Chrome to record your screen.
   • Once you have followed the above steps, please ensure you restartthe device for the update to take effect.
     1. If you get stuck on the following step, please follow two steps from the image.
     2. Select the mirror image of the screen
     3. Click on the share button.
        
   • For further info; visit this website https://support.apple.com/en-gb/guide/mac-help/mchld6aa7d23/11.0/mac/11.0

Secondary Device Setup (e.g. iPhone):

1. Download ProctorExam App:
   • Get the ProctorExam app from the Apple App Store or Google Play store.
   • Allow camera access.
   • Use the app to scan the QR code from your primary device during the system check.

Test Your Equipment - System Check:

1. Click here to watch a video (<4 min) on how to do the system check first

2. Open your email from [email protected] with subject: “Please check that your computer (needs to be the same on you are using for taking the exam) is ready for your remotely invigilated exam” and click on TEST YOUR EQUIPMENT NOW. This email is typically sent about 7-10 days prior to your exam.

3. Follow the on screen prompts to complete your System Checks.

1. Note: Mac users need to give screen share access to Google Chrome. Please follow the three steps from the following link. Allow Access to the Google Chrome Application.

https://support.apple.com/en-gb/guide/mac-help/mchld6aa7d23/11.0/mac/11.0

Once you have followed the above steps, please ensure you restart the device for the update to take effect.

1. If you get stuck on the following step, please follow two steps from the image.
2. Select the mirror image of the screen
3. Click on the share button.
4. 

3. This user guide shows you how to test your equipment and set up for your exam https://tds.surpass.com/oi-resources/candidate-tutorial/

Troubleshooting

If you find that your webcam microphone or screen share does not work, please see further info on WSET website and the below resources that may assist with fixing this: