You should receive an Order confirmation by email within 15 minutes of your purchase. Please, find further details below what to expect after purchasing a course or product on our website.
Online Courses & Digital Study Tools
- Order Confirmation within 15 minutes
- Course Welcome Email (subject: Great Choice) with a link to access your online course within 30 minutes of your purchase
- Books: WSET Level 2 or higher and Champagne Specialist courses include a Study Pack, which will be shipped by Fedex within 5-7 business days. You will receive an email with tracking info once it ships.
- Wine Kits: Wine kit orders are processed within 48 hours for courses starting within the next three months. Kits are shipped Monday-Thursday via UPS Ground and typically arrive within 3–5 business days. Tracking information will be emailed to you, and an adult signature is required upon delivery.
In-person Courses
- Order Confirmation within 15 minutes
- Course Welcome Email (subject: Great Choice) with a link to access your online pre-course within 30 minutes of your purchase
- Books: WSET Level 2 or higher courses include a Study Pack, which will be shipped by Fedex within 5-7 business days. You will receive an email with tracking info once it ships.
- Wine Kits: Not applicable, all wines will be in your in-person class
Aroma Kits and Merchadise
- We order Le Nez du Vin Aroma kits within from the US Utah Aroma Kit Warehouse to directly ship out to you via Fedex or UPS Ground within 5-10 business days. We email tracking info when we receive it from Le Nez du Vin!
- NVWA Merchandise is shipped from our Napa Campus within 5-10 business days. You receive an email with tracking details as soon as your product gets shipped.
- Academie du Vin books are shipped out directly from the Academie du Vin Warehouse in Columbus OH. You should receive an order confirmation email when the order is placed on Academie du Vin fulfillment system. This will then be followed up with a dispatch confirmation email when the parcels are collected by the shipper/carrier. This email has a link to the carrier tracking information. The majority of the parcels are dispatched using USPS Priority Mail and some by DHL SmartMail Parcel Expedited Max. Both have online tracking on their website. Average ETA is 10-14 days.
Troubleshooting Guide
- If you don’t receive the emails, please check your spam or promotions folder
- Check the email address you provided in your Order to make sure it doesn’t have typos
- If you have completed the above but still haven’t received the emails, your email may have been opted out from NVWA emails. Please, contact [email protected], so we can opt you in
- If you received the emails but haven’t received your Study Pack within 10 days of your order or don’t receive an email regarding your Wine Kit by the course start date, please contact [email protected]