eBook Access - How to access it again?Updated 5 months ago
Check if your eBook still valid?
If you have redeemed your eBook and been able to access it previously, please confirm first that your eBook is still valid. eBook licenses are set to expire based on the level:
Level 1 Materials – 1 year from purchase
Level 2 Wines – 1 year from purchase
Level 2 Spirits – 2 years from purchase
Level 3 Materials – 2 years from purchase
Level 4 Materials – 3 years from purchase
If your license is valid, please follow these steps to access the eBook
1. We recommend downloading the WSET Reader app for Apple devices or Android devices for easier access. This way you can also access the eBook offline e.g. on airplane.
2. Your username is your email address (the same as for your course) and password is the one you set when you registered the book (redeemed it for the first time with the code). If you don't remember your password, please reset it b selecting "Forgot password"
Alternatively you can access your eBook with your username and password at https://ebooks.wsetglobal.com
Are you seeing a blank page after logging in?
- Clear browser cache and cookies (Chrome on Mac)
- Open Chrome → Click the three dots (top right) → Settings
- Go to Privacy and Security → Clear browsing data
- Select Cookies and other site data + Cached images and files
- Choose Time range: All time → Click Clear data
- Hard refresh the page
- Press Command (⌘) + Shift + R on the keyboard
- Try opening the portal in Incognito mode
- Open Chrome → File → New Incognito Window
- Log in again and try opening the eBook
- Check on a different network
- Try switching to another Wi-Fi network or mobile hotspot and test again
- Verify system date and time
- Go to System Settings → General → Date & Time
- Ensure “Set time and date automatically” is enabled
- Check VPN/Proxy
- If any VPN or proxy is enabled, please disconnect/disable it and try again
If you are still experiencing trouble:
Please, contact NVWA's Student Success Team by sending an email at [email protected]. We will submit your responses and screenshot to WSET Global for help and reach back with their response as soon as possible.
- Please specify the Device being used (e.g. Mac Powerbook, Dell Desktop, iphone).
- Please specify the Device Operating System being used (e.g. Big Sur, Windows 10).
- Please specify the Browser being used (Chrome, Safari, Firefox).
- Please reply to this email with a screenshot of the problem including the URL address visible in the search bar.
- Lastly, what best describes the type of issue you are experiencing?
- Trouble redeeming code or
- Issues with the WSET eBook app's functionality?