Guidance for troubleshooting common issues that can occur when redeeming the eBook

<div data-block="true" data-editor="2rasd" data-offset-key="f2sd3-0-0"><h2 id="does-your-code-say-invalid-code">Does your code say &quot;Invalid code&quot;?</h2><p>If you are trying to access your eBook for the first time and have correctly copy pasted the access code to the Access Code tab at <a href="https://ebooks.wsetglobal.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" id="isPasted"><span data-offset-key="37de6-1-0"><span data-text="true">https://ebooks.wsetglobal.com</span></span></a> but get an error about code being invalid, please contact our Student Success team at <a data-fr-linked="true" href="mailto:support@napavalleywineacademy.com">support@napavalleywineacademy.com</a>. Please, include your name, email and course name you are trying get the eBook for.</p><h2 data-offset-key="f2sd3-0-0" id="if-you-have-the-code-but-are-having-other-access-issue-please-confirm-that-the-4-common-issues-are-not-happening">If you have the code but are having other access issue, please confirm that the 4 common issues are not happening:<br><br></h2></div><ol><li data-block="true" data-editor="2rasd" data-offset-key="37de6-0-0"><div data-offset-key="37de6-0-0"><span data-offset-key="37de6-0-0"><span data-text="true">If you&apos;re having trouble redeeming your ebook code, please check that you are using either the Android app or the web browser version and are in the &quot;Access Code&quot; tab (see attached picture). Most issues arise when trying to log in on the wrong website or trying to sign in before redeeming a code. The website address is&#xA0;</span></span><a href="https://ebooks.wsetglobal.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" class="fr-strong"><span data-offset-key="37de6-1-0"><span data-text="true">https://ebooks.wsetglobal.com</span></span></a></div></li><li data-block="true" data-editor="2rasd" data-offset-key="a98lc-0-0"><div data-offset-key="a98lc-0-0"><span data-offset-key="a98lc-0-0"><span data-text="true">If you&apos;ve previously had a WSET eBook account with another institution or with NVWA on another course (i.e. Diploma, Beer, etc.), you will need to create a new account with a different email address.</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="95lv8-0-0"><div data-offset-key="95lv8-0-0"><span data-offset-key="95lv8-0-0"><span data-text="true">A common problem is if a student creates 2 different accounts with each access code. If this is the case, we can no longer merge accounts. The student will have to use two different logins.</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="9k5bl-0-0"><div data-offset-key="9k5bl-0-0"><span data-offset-key="9k5bl-0-0"><span data-text="true">Students cannot use the same account for Diploma codes and Levels 1-3 eBooks. Students will need to create a new account to access diploma codes.</span></span></div></li></ol><p><br></p><h2 data-offset-key="9k5bl-0-0" id="other-possible-issues--solutions">Other possible issues &amp; solutions</h2><p><br></p><div data-offset-key="9k5bl-0-0"><span data-offset-key="9k5bl-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/eynJd7Oq5Ly69ERo/hc/JWE4j73NzK2ZlV9b/2025110518-21e40f67-2190-41c2-9a53-183b394d62d8-screenshot%202025-11-05%20at%2010.32.17%E2%80%AFam.png" style="width: 591px;" class="fr-fic fr-dib fr-fil"></span></span><br></div><p><br></p><div data-block="true" data-editor="2rasd" data-offset-key="d3t6h-0-0"><div data-offset-key="d3t6h-0-0"><span data-offset-key="d3t6h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="1cmhi-0-0"><h2 data-offset-key="1cmhi-0-0" id="if-you-are-still-experiencing-trouble">If you are still experiencing trouble?</h2></div><div data-offset-key="6376b-0-0"><span data-offset-key="6376b-0-0"><span data-text="true">Please, send an email to <a href="mailto:support@napavallleywineacademy.com">support@napavallleywineacademy.com</a> and include the following information. Our Student Success team will then reach out to WSET for further assistance.</span></span></div><ol><li data-block="true" data-editor="2rasd" data-offset-key="6376b-0-0"><div data-offset-key="6376b-0-0"><span data-offset-key="6376b-0-0"><span data-text="true">Please specify the Device being used (e.g. Mac Powerbook, Dell Desktop, iphone).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="4dl90-0-0"><div data-offset-key="4dl90-0-0"><span data-offset-key="4dl90-0-0"><span data-text="true">Please specify the Device Operating System being used (e.g. Big Sur, Windows 10).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="f2qcj-0-0"><div data-offset-key="f2qcj-0-0"><span data-offset-key="f2qcj-0-0"><span data-text="true">Please specify the Browser being used (Chrome, Safari, Firefox).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="btj0o-0-0"><div data-offset-key="btj0o-0-0"><span data-offset-key="btj0o-0-0"><span data-text="true">A <u>screenshot&#xA0;</u>of the problem including the URL address visible in the search bar.</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="166l4-0-0"><div data-offset-key="166l4-0-0"><span data-offset-key="166l4-0-0"><span data-text="true">Lastly, what best describes the type of issue you are experiencing?</span></span></div></li></ol><ul><li data-block="true" data-editor="2rasd" data-offset-key="27k8n-0-0"><div data-offset-key="27k8n-0-0"><span data-offset-key="27k8n-0-0"><span data-text="true">Trouble redeeming code or</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="7spme-0-0"><div data-offset-key="7spme-0-0"><span data-offset-key="7spme-0-0"><span data-text="true">Issues with the WSET eBook app&apos;s functionality?</span></span></div></li></ul><div data-block="true" data-editor="2rasd" data-offset-key="cur7j-0-0"><hr><h2 id="additional-resources">Additional Resources</h2></div><div data-block="true" data-editor="2rasd" data-offset-key="3b4ve-0-0"><div data-offset-key="3b4ve-0-0"><span data-offset-key="3b4ve-0-0"><span data-text="true">Please also see links below for further help</span></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="21ndl-0-0"><div data-offset-key="21ndl-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="21ndl-0-0"><span data-text="true">WSET eBook Login Instructions</span></span></a></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><div data-offset-key="3p415-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3p415-0-0"><span data-text="true">eBook FAQ&apos;s</span></span></a></div></div><div data-block="true" data-editor="2rasd" data-offset-key="90qec-0-0"><br></div>

eBook Access Issue - Code doesn't work?

You can access your eBook with your username and password at https://ebooks.wsetglobal.com or via WSET's Reader App

<div data-block="true" data-editor="6qi3q" data-offset-key="5r9lt-0-0" id="isPasted"><h2 id="check-if-your-ebook-still-valid">Check if your eBook still valid?</h2><div data-offset-key="5r9lt-0-0">If you have redeemed your eBook and been able to access it previously, please confirm first that your eBook is still valid.&#xA0;<span data-offset-key="696hu-0-0"><span data-text="true">eBook licenses are set to expire based on the level:</span></span><br><br></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="auhp5-0-0"><div data-offset-key="auhp5-0-0"><span data-offset-key="auhp5-0-0"><span data-text="true">Level 1 Materials &#x2013; 1 year from purchase</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="33g7a-0-0"><div data-offset-key="33g7a-0-0"><span data-offset-key="33g7a-0-0"><span data-text="true">Level 2 Wines &#x2013; 1 year from purchase</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="dhufb-0-0"><div data-offset-key="dhufb-0-0"><span data-offset-key="dhufb-0-0"><span data-text="true">Level 2 Spirits &#x2013; 2 years from purchase</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="cf9sd-0-0"><div data-offset-key="cf9sd-0-0"><span data-offset-key="cf9sd-0-0"><span data-text="true">Level 3 Materials &#x2013; 2 years from purchase</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="3kf24-0-0"><div data-offset-key="3kf24-0-0"><span data-offset-key="3kf24-0-0"><span data-text="true">Level 4 Materials &#x2013; 3 years from purchase&#xA0;</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="bi066-0-0"><div data-offset-key="bi066-0-0"><span data-offset-key="bi066-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="3qm4b-0-0"><div data-offset-key="3qm4b-0-0"><span data-offset-key="3qm4b-0-0"><span data-text="true">If your license is valid, please follow these steps to access the eBook</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="c6c57-0-0"><div data-offset-key="c6c57-0-0"><span data-offset-key="c6c57-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="3o1ij-0-0"><div data-offset-key="3o1ij-0-0"><span data-offset-key="3o1ij-0-0"><span data-text="true">1.&#xA0;We recommend downloading the WSET Reader app for<a href="https://apps.apple.com/us/app/wset-ebooks/id1519436720" id="isPasted">&#xA0;Apple devices</a> or <a href="https://play.google.com/store/apps/details?id=com.hurix.wset.cloudreader&amp;hl=en_GB">Android devices</a> for easier access. This way you can also access the eBook offline e.g. on airplane.&#xA0;</span></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="6a37j-0-0"><div data-offset-key="6a37j-0-0"><span data-offset-key="6a37j-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="1pdcs-0-0"><div data-offset-key="1pdcs-0-0"><span data-offset-key="1pdcs-0-0"><br data-text="true"></span></div></div><figure data-block="true" data-editor="6qi3q" data-offset-key="a6me0-0-0" contenteditable="false"><img data-fr-image-pasted="true" src="https://napavalleywineacademy.gorgias.com/api/attachment/download/eynJd7Oq5Ly69ERo/Screenshot_2026-02-02_at_1.51.29_PM-29d026f6-566d-4f87-8f56-4ba059e6f90e.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="6qi3q" data-offset-key="51kh2-0-0"><div data-offset-key="51kh2-0-0"><span data-offset-key="51kh2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="9ue55-0-0"><div data-offset-key="9ue55-0-0"><span data-offset-key="9ue55-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="muht-0-0"><div data-offset-key="muht-0-0"><span data-offset-key="muht-0-0"><span data-text="true">2. Your username is your email address (the same as for your course) and password is the one you set when you registered the book (redeemed it for the first time with the code). If you don&apos;t remember your password, please reset it b selecting &quot;Forgot password&quot;</span></span></div><p><br></p><p><span data-offset-key="muht-0-0"><span data-text="true"><span data-offset-key="3o1ij-0-0" id="isPasted"><span data-text="true">Alternatively you can access your eBook with your username and password at <a href="https://ebooks.wsetglobal.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="37de6-1-0"><span data-text="true">https://ebooks.wsetglobal.com</span></span></a></span></span></span></span></p><p><br></p><div data-block="true" data-editor="avmmi" data-offset-key="7hu3h-0-0" id="isPasted"><h2 data-offset-key="7hu3h-0-0" id="are-you-seeing-a-blank-page-after-logging-in">Are you seeing a blank page after logging in?</h2></div><div data-block="true" data-editor="avmmi" data-offset-key="kogd-0-0"><div data-offset-key="kogd-0-0"><span data-offset-key="kogd-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="avmmi" data-offset-key="5nqlr-0-0"><ul><li><div data-offset-key="5nqlr-0-0"><span data-offset-key="5nqlr-0-0"><span data-text="true">Clear browser cache and cookies (Chrome on Mac)</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="3rgab-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="3rgab-0-0"><span data-offset-key="3rgab-0-0"><span data-text="true">Open Chrome &#x2192; Click the three dots (top right) &#x2192; Settings</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="6gva0-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="6gva0-0-0"><span data-offset-key="6gva0-0-0"><span data-text="true">Go to Privacy and Security &#x2192; Clear browsing data</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="42a9f-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="42a9f-0-0"><span data-offset-key="42a9f-0-0"><span data-text="true">Select Cookies and other site data + Cached images and files</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="78i02-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="78i02-0-0"><span data-offset-key="78i02-0-0"><span data-text="true">Choose Time range: All time &#x2192; Click Clear data</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="32kte-0-0"><ul><li><div data-offset-key="32kte-0-0"><span data-offset-key="32kte-0-1"><span data-text="true">Hard refresh the page</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="580ld-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="580ld-0-0"><span data-offset-key="580ld-0-0"><span data-text="true">Press Command (&#x2318;) + Shift + R on the keyboard</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="99lqu-0-0"><ul><li><div data-offset-key="99lqu-0-0"><span data-offset-key="99lqu-0-1"><span data-text="true">Try opening the portal in Incognito mode</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="d2g39-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="d2g39-0-0"><span data-offset-key="d2g39-0-0"><span data-text="true">Open Chrome &#x2192; File &#x2192; New Incognito Window</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="30kv2-0-0"><ul><li><div data-offset-key="30kv2-0-0"><span data-offset-key="30kv2-0-0"><span data-text="true">Log in again and try opening the eBook</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="4to31-0-0"><ul><li><div data-offset-key="4to31-0-0"><span data-offset-key="4to31-0-1"><span data-text="true">Check on a different network</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="10ojt-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="10ojt-0-0"><span data-offset-key="10ojt-0-0"><span data-text="true">Try switching to another Wi-Fi network or mobile hotspot and test again</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="1icd5-0-0"><ul><li><div data-offset-key="1icd5-0-0"><span data-offset-key="1icd5-0-1"><span data-text="true">Verify system date and time</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="4f0cl-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="4f0cl-0-0"><span data-offset-key="4f0cl-0-0"><span data-text="true">Go to System Settings &#x2192; General &#x2192; Date &amp; Time</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="90v24-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="90v24-0-0"><span data-offset-key="90v24-0-0"><span data-text="true">Ensure &#x201C;Set time and date automatically&#x201D; is enabled</span></span></div></li></ul></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="3egkf-0-0"><ul><li><div data-offset-key="3egkf-0-0"><span data-offset-key="3egkf-0-1"><span data-text="true">Check VPN/Proxy</span></span></div></li></ul></div><div data-block="true" data-editor="avmmi" data-offset-key="1tdnp-0-0"><ul><ul style="list-style-type: disc;"><li><div data-offset-key="1tdnp-0-0"><span data-offset-key="1tdnp-0-0"><span data-text="true">If any VPN or proxy is enabled, please disconnect/disable it and try again</span></span></div></li></ul></ul></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="40n6l-0-0"><div data-block="true" data-editor="2rasd" data-offset-key="3b4ve-0-0" id="isPasted"><ul><li><div data-offset-key="3b4ve-0-0"><span data-offset-key="3b4ve-0-0"><span data-text="true">Please also see links below for further help</span></span></div></li></ul></div><div data-block="true" data-editor="2rasd" data-offset-key="21ndl-0-0"><div data-offset-key="21ndl-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"><span data-offset-key="21ndl-0-0"><span data-text="true">WSET eBook Login Instructions</span></span></a></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><div data-offset-key="3p415-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"><span data-offset-key="3p415-0-0"><span data-text="true">eBook FAQ&apos;s</span></span></a></div></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="c6k82-0-0"><div data-offset-key="c6k82-0-0"><br></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="1ak90-0-0"><div data-block="true" data-editor="2rasd" data-offset-key="1cmhi-0-0" id="isPasted"><h2 data-offset-key="1cmhi-0-0" id="if-you-are-still-experiencing-trouble">If you are still experiencing trouble:</h2><div data-offset-key="f4vkg-0-0" id="isPasted"><span data-offset-key="f4vkg-0-0"><span data-text="true">Please, contact NVWA&apos;s Student Success Team by sending an email at <a data-fr-linked="true" href="mailto:support@napavalleywineacademy.com">support@napavalleywineacademy.com</a>. We will submit your responses and screenshot to WSET Global for help and reach back with their response as soon as possible.</span></span></div><p><br></p></div><ol><li data-block="true" data-editor="2rasd" data-offset-key="6376b-0-0"><div data-offset-key="6376b-0-0"><span data-offset-key="6376b-0-0"><span data-text="true">Please specify the Device being used (e.g. Mac Powerbook, Dell Desktop, iphone).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="4dl90-0-0"><div data-offset-key="4dl90-0-0"><span data-offset-key="4dl90-0-0"><span data-text="true">Please specify the Device Operating System being used (e.g. Big Sur, Windows 10).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="f2qcj-0-0"><div data-offset-key="f2qcj-0-0"><span data-offset-key="f2qcj-0-0"><span data-text="true">Please specify the Browser being used (Chrome, Safari, Firefox).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="btj0o-0-0"><div data-offset-key="btj0o-0-0"><span data-offset-key="btj0o-0-0"><span data-text="true">Please reply to this email with a screenshot of the problem including the URL address visible in the search bar.</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="166l4-0-0"><div data-offset-key="166l4-0-0"><span data-offset-key="166l4-0-0"><span data-text="true">Lastly, what best describes the type of issue you are experiencing?</span></span></div></li></ol><ul><li data-block="true" data-editor="2rasd" data-offset-key="27k8n-0-0"><div data-offset-key="27k8n-0-0"><span data-offset-key="27k8n-0-0"><span data-text="true">Trouble redeeming code or</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="7spme-0-0"><div data-offset-key="7spme-0-0"><span data-offset-key="7spme-0-0"><span data-text="true">Issues with the WSET eBook app&apos;s functionality?</span></span></div></li></ul><div data-block="true" data-editor="2rasd" data-offset-key="f4vkg-0-0"><div data-offset-key="f4vkg-0-0"><br></div></div><div data-block="true" data-editor="2rasd" data-offset-key="cur7j-0-0"><div data-offset-key="cur7j-0-0"><span data-offset-key="cur7j-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3b4ve-0-0"><div data-offset-key="3b4ve-0-0"><br></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><br></div></div>

eBook Access - How to access it again?

Get guidance on where to find your WSET eBook and how to redeem it

<div data-block="true" data-editor="2rasd" data-offset-key="1pd0s-0-0" id="isPasted"><div data-offset-key="1pd0s-0-0"><span data-offset-key="1pd0s-0-0"><span data-text="true">1. Go to your online course at <a href="//learn.napavalleywineacademy.com">learn.napavalleywineacademy.com</a>, select Course Materials and scroll down until you see a green button &quot;Get eBook&quot;. Copy the access code above.</span></span></div><div data-block="true" data-editor="2rasd" data-offset-key="duehc-0-0"><div data-offset-key="duehc-0-0"><br></div></div></div><div data-block="true" data-editor="2rasd" data-offset-key="78t9a-0-0"><div data-offset-key="78t9a-0-0"><span data-offset-key="78t9a-0-0"><br data-text="true"></span></div></div><figure data-block="true" data-editor="2rasd" data-offset-key="cg2h5-0-0" contenteditable="false"><img data-fr-image-pasted="true" src="https://napavalleywineacademy.gorgias.com/api/attachment/download/eynJd7Oq5Ly69ERo/Screenshot_2025-08-12_at_1.07.37_PM-293abc0e-750c-41d2-9475-acb77dc8f02c.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="2rasd" data-offset-key="3v6g2-0-0"><br></div><div data-block="true" data-editor="2rasd" data-offset-key="3snjs-0-0"><div data-offset-key="3snjs-0-0"><span data-offset-key="3snjs-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="aask5-0-0"><div data-offset-key="aask5-0-0"><span data-offset-key="aask5-0-0"><span data-text="true">2. Click on &quot;Get eBook&quot;, which takes you to WSET&apos;s website. Click on&quot;Access code&quot; tab, paste the access code to the empty field and click &quot;Send&quot;</span></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="2rgfp-0-0"><div data-offset-key="2rgfp-0-0"><span data-offset-key="2rgfp-0-0"><br data-text="true"></span></div></div><figure data-block="true" data-editor="2rasd" data-offset-key="fvn9c-0-0" contenteditable="false"><img data-fr-image-pasted="true" src="https://napavalleywineacademy.gorgias.com/api/attachment/download/eynJd7Oq5Ly69ERo/Screenshot_2025-08-07_at_10.44.10_AM-90a3d222-3fb5-4ff8-8ce5-d6c5ec570962.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="2rasd" data-offset-key="9dsnc-0-0"><div data-offset-key="9dsnc-0-0"><span data-offset-key="9dsnc-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3480o-0-0"><div data-offset-key="3480o-0-0"><span data-offset-key="3480o-0-0"><span data-text="true">3. Fill out your name and Email Id (= your email) you use for signing in on&#xA0;</span></span><a href="http://learn.napavalleywineacademy.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3480o-1-0"><span data-text="true">learn.napavalleywineacademy.com</span></span></a><span data-offset-key="3480o-2-0"><span data-text="true">. Create a password 8-16 characters and check &quot;I have read and accept privacy policy and terms of service&quot; before you click on Submit. If you are getting an error from the password, try another one and ensure you are typing the same password when confirming it.</span></span></div><p><span data-offset-key="3480o-2-0"><span data-text="true"><img src="https://attachments.gorgias.help/eynJd7Oq5Ly69ERo/hc/JWE4j73NzK2ZlV9b/2026022718-e2e6289f-b387-40df-9a40-0db74fde1b45-7f71ba52-b374-4d24-ad11-9bbd088c1120.png" id="isPasted" class="fr-fic fr-dii" style="width: 295px;"></span></span></p><p>4. We recommend downloading the WSET Reader app for<a href="https://apps.apple.com/us/app/wset-ebooks/id1519436720">&#xA0;Apple devices</a> or <a href="https://play.google.com/store/apps/details?id=com.hurix.wset.cloudreader&amp;hl=en_GB">Android devices</a> for easier access next time. This way you can also access the eBook offline e.g. on airplane. Alternatively you can access your eBook with your username and password at <a href="https://ebooks.wsetglobal.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" id="isPasted"><span data-offset-key="37de6-1-0"><span data-text="true">https://ebooks.wsetglobal.com</span></span></a></p><p><br></p><h2 id="common-issues-and-solutions">Common Issues and Solutions</h2><p><span style="font-size: 14px;"><strong>Q: My eBook code is &quot;On Order from WSET Global&quot;</strong></span><br><span data-offset-key="duehc-0-0"><span data-text="true"><strong><span style="font-size: 14px;">A: </span></strong><span style="font-size: 14px;">If your eBook Access code says &quot;On Order from WSET Global&quot;, that means we have temporarily run out of inventory. Your unique code will be updated within your learning portal </span></span></span><span data-offset-key="duehc-0-1"><span data-text="true" style="font-size: 14px;">within 3-5 business days</span></span><span data-offset-key="duehc-0-2"><span data-text="true" style="font-size: 14px;">. We apologize for the delay!</span></span></p><div data-block="true" data-editor="2rasd" data-offset-key="f2sd3-0-0" id="isPasted"><p id="isPasted"><span style="font-size: 14px;"><strong>Q: I don&apos;t have eBook code or anything mentioned about the eBook within my Course Welcome / Course Materials section</strong></span><br><span data-offset-key="duehc-0-0"><span data-text="true"><strong><span style="font-size: 14px;">A: </span></strong><span style="font-size: 14px;">If you don&apos;t see the eBook code and a green button for redeeming your eBook within your online course / Course Welcome / Course Materials section, something has gone wrong with our automated order processing. Please, contact <a href="mailto:support@napavalleywineacademy.com">support@napavalleywineacademy.com</a> and our team will assist you during our business hours Monday-Friday within 24 hours.</span>&#xA0;</span></span><br><br></p><div data-offset-key="f2sd3-0-0"><span data-offset-key="f2sd3-0-0"><span data-text="true"><strong>Q: I have the code</strong></span></span><span data-offset-key="f2sd3-0-1"><span data-text="true"><strong>&#xA0;but are having other access issue</strong></span></span></div></div><div data-offset-key="37de6-0-0"><span data-offset-key="37de6-0-0"><span data-text="true"><strong>A:&#xA0;</strong>If you&apos;re having other trouble redeeming your eBook, </span></span><span data-offset-key="37de6-0-0"><span data-text="true">please check you are using either the Android app or the web browser version and are in the &quot;Access Code&quot; tab (see picture above). Most issues arise when trying to log in on the wrong website or trying to sign in before redeeming a code.The website address is </span></span><a href="https://ebooks.wsetglobal.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="37de6-1-0"><span data-text="true">https://ebooks.wsetglobal.com</span></span></a><br><br></div><ul><li><div data-offset-key="a98lc-0-0"><span data-offset-key="a98lc-0-0"><span data-text="true">If you&apos;ve previously had a WSET eBook account with another institution, you will need to create a new account with a new email address.</span></span><br><br></div></li><li><div data-offset-key="95lv8-0-0"><span data-offset-key="95lv8-0-0"><span data-text="true">A common problem is if a student creates 2 different accounts with each access code. If this is the case, we can no longer merge accounts. The student will have to use two different logins.</span></span></div></li><li><div data-offset-key="9k5bl-0-0"><br><span data-offset-key="9k5bl-0-0"><span data-text="true">Students cannot use the same account for Diploma codes and Levels 1-3 eBooks. Students will need to create a new account to access diploma codes.</span></span></div></li></ul><div data-block="true" data-editor="2rasd" data-offset-key="d3t6h-0-0"><div data-offset-key="d3t6h-0-0"><span data-offset-key="d3t6h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="1cmhi-0-0"><div data-offset-key="1cmhi-0-0"><span data-offset-key="1cmhi-0-0"><span data-text="true"><strong>Q: I have checked the above and I am still experiencing trouble:</strong></span></span><br><span data-offset-key="1cmhi-0-0"><span data-text="true"><strong>A:</strong> Please, contact NVWA&apos;s Student Success team at <a data-fr-linked="true" href="mailto:support@napavalleywineacademy.com">support@napavalleywineacademy.com</a> with the following details</span></span></div></div><ol><li data-block="true" data-editor="2rasd" data-offset-key="6376b-0-0"><div data-offset-key="6376b-0-0"><span data-offset-key="6376b-0-0"><span data-text="true">Please specify the Device being used (e.g. Mac Powerbook, Dell Desktop, iphone).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="4dl90-0-0"><div data-offset-key="4dl90-0-0"><span data-offset-key="4dl90-0-0"><span data-text="true">Please specify the Device Operating System being used (e.g. Big Sur, Windows 10).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="f2qcj-0-0"><div data-offset-key="f2qcj-0-0"><span data-offset-key="f2qcj-0-0"><span data-text="true">Please specify the Browser being used (Chrome, Safari, Firefox).</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="166l4-0-0"><div data-offset-key="166l4-0-0"><span data-offset-key="166l4-0-0"><span data-text="true">Lastly, what best describes the type of issue you are experiencing?</span></span></div></li></ol><ul><li data-block="true" data-editor="2rasd" data-offset-key="27k8n-0-0"><div data-offset-key="27k8n-0-0"><span data-offset-key="27k8n-0-0"><span data-text="true">Trouble redeeming code or</span></span></div></li><li data-block="true" data-editor="2rasd" data-offset-key="7spme-0-0"><div data-offset-key="7spme-0-0"><span data-offset-key="7spme-0-0"><span data-text="true">Issues with the WSET eBook app&apos;s functionality?</span></span></div></li></ul><div data-block="true" data-editor="2rasd" data-offset-key="f4vkg-0-0"><div data-offset-key="f4vkg-0-0"><span data-offset-key="f4vkg-0-0"><span data-text="true">We will submit your responses and screenshot to WSET Global for help and reach back with their response as soon as possible.</span></span></div><p><br></p><div data-block="true" data-editor="epn5l" data-offset-key="r3md-0-0"><div data-offset-key="r3md-0-0"><span data-offset-key="r3md-0-1"><span data-text="true"><strong>Q: How long can I access my eBook?<br></strong><strong>A:</strong> eBook licenses are set to expire based on the level:</span></span></div></div><div data-block="true" data-editor="epn5l" data-offset-key="an1sg-0-0"><div data-offset-key="an1sg-0-0"><span data-offset-key="an1sg-0-0"><span data-text="true">Level 1 eBook &#x2013; 1 year from purchase</span></span></div></div><div data-block="true" data-editor="epn5l" data-offset-key="5j5pb-0-0"><div data-offset-key="5j5pb-0-0"><span data-offset-key="5j5pb-0-0"><span data-text="true">Level 2 Wines &#xA0;eBook&#x2013; 1 year from purchase</span></span></div></div><div data-block="true" data-editor="epn5l" data-offset-key="5roe1-0-0"><div data-offset-key="5roe1-0-0"><span data-offset-key="5roe1-0-0"><span data-text="true">Level 2 Spirits &#x2013; 2 years from purchase</span></span></div></div><div data-block="true" data-editor="epn5l" data-offset-key="aq2el-0-0"><div data-offset-key="aq2el-0-0"><span data-offset-key="aq2el-0-0"><span data-text="true">Level 3 eBook&#x2013; 2 years from purchase</span></span></div></div><div data-block="true" data-editor="epn5l" data-offset-key="e9rds-0-0"><div data-offset-key="e9rds-0-0"><span data-offset-key="e9rds-0-0"><span data-text="true">Level 4 eBook &#x2013; 3 years from purchase&#xA0;</span></span></div><p><br></p><div data-offset-key="690ip-0-0"><span data-offset-key="690ip-0-0"><span data-text="true"><strong>Q: How can I get a hardcopy book?</strong><br><strong>A:</strong> All WSET L2-3 courses include eBook but you are welcome to purchase a hardcopy as a add-on if you like on our website, just use the search function and type &quot;textbook&quot;.</span></span></div><p><br></p><hr><h3 id="additional-resources">Additional Resources</h3></div></div><div data-block="true" data-editor="2rasd" data-offset-key="21ndl-0-0"><div data-offset-key="21ndl-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="21ndl-0-0"><span data-text="true">WSET eBook Login Instructions</span></span></a></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><div data-offset-key="3p415-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3p415-0-0"><span data-text="true">eBook FAQ&apos;s</span></span></a></div></div><p><br></p><p><br></p><p><br></p></div>

eBook - How to Access First Time?

If you see text: "On Order from WSET Global", that means we have have temporarily run out out the eBooks. Sometimes the code needs to be replaced. Learn more how...

<div data-block="true" data-editor="6qi3q" data-offset-key="5r9lt-0-0" id="isPasted"><h2 data-offset-key="8hjk6-0-0" id="isPasted">No eBook Code?<span data-offset-key="8hjk6-2-0"><span data-text="true"><br></span></span></h2><p data-offset-key="8hjk6-0-0"><span data-offset-key="8hjk6-2-0"><span data-text="true">Your eBook access code should be available inside of your online course, within Course Welcome / Course Materials at <a href="//learn.napavalleywineacademy.com">learn.napavalleywineacademy.com</a>.</span></span></p><p data-offset-key="8hjk6-0-0"><span data-offset-key="8hjk6-2-0"><span data-text="true">However, if you see text: &quot;On Order from WSET Global&quot;, that means we have have temporarily run out of inventory. Your eBook code will appear in the same place as soon as we get more eBook codes, which typically takes 3-5 business days. We apologize for the delay!<br><img data-fr-image-pasted="true" src="https://napavalleywineacademy.gorgias.com/api/attachment/download/eynJd7Oq5Ly69ERo/image-cc1a6199-ad51-4a5d-b18c-a048da22f70e.png?format=1000x" style="width: 300px;" class="fr-fic fr-dii"><br>You may also order a hard copy of the book by sending us an email to&#xA0;</span></span><a href="mailto:support@napavalleywineacademy.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="8hjk6-3-0"><span data-text="true">support@napavalleywineacademy.com</span></span></a><span data-offset-key="8hjk6-4-0"><span data-text="true">&#xA0;with your contact details and shipping address. Book orders are shipped within 5-7 business days by Fedex.</span></span></p><hr><div data-block="true" data-editor="2rasd" data-offset-key="cur7j-0-0"><div data-offset-key="cur7j-0-0"><span data-offset-key="cur7j-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3b4ve-0-0"><h2 data-offset-key="3b4ve-0-0" id="additional-resources">Additional Resources</h2></div><div data-block="true" data-editor="2rasd" data-offset-key="21ndl-0-0"><div data-offset-key="21ndl-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"><span data-offset-key="21ndl-0-0"><span data-text="true">WSET eBook Login Instructions</span></span></a></div></div><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><div data-offset-key="3p415-0-0"><a href="https://www.wsetglobal.com/media/9240/l1l3studentfaq_11nov2020.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;"><span data-offset-key="3p415-0-0"><span data-text="true">eBook FAQ&apos;s</span></span></a></div></div></div><div data-block="true" data-editor="6qi3q" data-offset-key="1ak90-0-0"><div data-block="true" data-editor="2rasd" data-offset-key="3p415-0-0"><br></div></div>

eBook Access Issue - No Access Code?

Send us a message via the chat icon in the right corner.

Can't find the answer you're looking for? Don't worry, our Student Success team is happy to help you Monday-Friday 9am-5pm PT and will respond to your message within 24 hours.

Call or leave a call back request and we'll get back to you Monday-Friday 9am-5pm PT.

Articles

NVWA Website

My Courses

WSET Level 3 Exam Dates

WSET Level 1 Exam Dates

WSET Level 2 Exam Dates

Napa Valley Wine Academy Help Center

Use the search bar to ask questions and find info on how to access eBook or troubleshoot any issues

WSET eBooks

eBook Access Issue - Code doesn't work?

eBook Access - How to access it again?

eBook - How to Access First Time?

eBook Access Issue - No Access Code?