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WSET Online Exam Requirements

What You’ll Need:

To take a remotely proctored exam, you’ll need two devices: a primary device and a secondary device. Make sure both devices meet the specified technical requirements and are correctly set up (details below). The set up and testing devices takes about 15 min, so please set time aside for that at least a few days prior to your exam.

Supported Primary Devices:

(like your computer):

  • PCs: Windows 10, Windows 11
  • Macs: MacOS: the latest two releases.
  • Chromebooks: Latest ChromeOS version.

🚨 Unsupported Primary Devices:

  • Android tablets
  • iOS tablets
  • Microsoft Surface Pro (and earlier).

You Will Also Need:

  • Internet Speed: At least 1.5Mbit/s upload and 10Mbit/s download. (click here to test your speed)
  • Browser: Latest version of Google Chrome.
  • Other Essentials: Webcam, microphone, audio.

✅ Supported Secondary Device

(like your smartphone):

  • Android: Version 5.1 or higher.
  • iOS: Version 10.0 or higher.

🚨 Unsupported Secondary Devices

  • Huawei P30 series
  • Huawei Y9S
  • Samsung Galaxy A3 (2016).
  • Google Pixel 3 and newer are not compatible with the ProctorExam app required to operate your mobile device as a secondary camera.

⚠️ Specific Restrictions

Work-Related Devices: Devices and VPNs meant for work often have restricted access and administrative controls. It’s best to use personal devices for the exam. Work devices might block access to the ProctorExam platform due to your company’s security settings. We recommend using a personal laptop, as we can’t ensure a successful exam experience with a work device.

System Updates: After completing your system check, avoid updating your device. Any updates should be done only after you’ve finished your exam.

Geographic Limitations: Due to certain tech constraints, remotely proctored exams cannot be taken in Mainland China or the UAE.

Setting Up Your Devices:

Primary Device Setup:

  1. Update Google Chrome:
    • Open Chrome on your computer.
    • Click the three dots in the upper corner.
    • Go to ‘Help’ and then ‘About Google Chrome’ to check for updates.
    • If needed, click ‘Update Google Chrome’, then ‘Relaunch’.
  2. Enable Pop-ups for ProctorExam:
    • Type chrome://settings/content in Chrome and hit Enter.
    • Go to ‘Privacy and Security’, then ‘Site Settings’.
    • Under ‘Pop-ups and redirects’, ‘Allowed to send pop-ups and use redirects’ click ‘Add’ and enter https://surpass.proctorexam.com.
  3. Install ProctorExam Extension for Screen Sharing:
    • Visit https://chrome.google.com/webstore/category/extensions.
    • Search for ‘ProctorExam’, add it to Chrome, and install the extension.
  4. For macOS Catalina or Newer:
    • Go to Apple menu > System Preferences > Security & Privacy > Privacy.
    • Select ‘Screen Recording’ and allow Google Chrome to record your screen.

Secondary Device Setup:

  1. Download ProctorExam App:
    • Get the ProctorExam app from the Apple App Store or Google Play store.
    • Allow camera access.
    • Use the app to scan the QR code from your primary device during the system check.

Test Your Equipment:

1. Open your email from [email protected] with subject: “Please check that your computer is ready for your remotely invigilated exam” and click on TEST YOUR EQUIPMENT NOW. This email is typically sent about 10 days prior to your exam.

2. Follow the on screen prompts to complete your System Checks.

3. This user guide shows you how to test your equipment and set up for your exam https://tds.surpass.com/oi-resources/candidate-tutorial/

Troubleshooting

If you find that your webcam microphone or screen share does not work, please see further info on WSET website and the below resources that may assist with fixing this:

 WindowsMac (Catalina and Big Sur)Lenovo
Microphonehttps://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-10-94991183-f69d-b4cf-4679-c98ca45f577ahttps://support.apple.com/en-gb/guide/mac-help/mchla1b1e1fe/11.0/mac/11.0 
Camerahttps://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-camera-in-windows-10-87ebc757-1f87-7bbf-84b5-0686afb6ca6bhttps://support.proctorexam.com/hc/en-us/articles/12390347049485–Webcam-General-Troubleshooting-for-Webcamhttps://support.proctorexam.com/hc/en-us/articles/12390527277197–Webcam-Mac-Activate-your-webcamhttps://support.lenovo.com/us/en/solutions/ht118432-webcam-or-camera-not-working-or-cannot-turn-on-in-windows-81-10-ideapad-thinkpad
Screen sharing (Mac) If there are issues with Microphone, Camera, and Screenshare (administrator password required): https://nektony.com/duplicate-finder-free/folders-permission   
Updated on May 14, 2024

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