Course & Account Management
Use the search bar to ask questions and find information about how to manage your account and course access
How to Update Your Password on our Learning Platform
Updating your password regularly is an important step in maintaining the security of your account on our learning platform. Here’s a simple guide on how to update your password. If you don’t receive the Reset Password email, please check that the ema
Why am I not Getting Emails or Text / SMS?
Your should receive email notifications from Napa Valley Wine Academy after your online purchase and before your course starts with further details. If you don’t receive any emails, please:
Where Can I Find the Webinar schedule?
Before your course starts, you can check the course webinar schedule on our website by selecting WSET Courses / course type e.g. Level 2 Award in Wines Courses Online and scrolling down to select “Format & Exam ”. Webinars are about 1.5 hours long an
How can I access my Online Course or Study Materials?
After your purchase your course or digital study tools, you will receive an email within 15-30 minutes from [email protected] with a link to access your online learning portal and course information. The email subject is typically “Im
Do I need to attend webinars live, or are recordings available?
Live participation is encouraged, but recordings are posted within 24 hours after each session so you can rewatch or catch up anytime. Webinar links and recordings after the sessions are posted inside your course dashboard under the “Webinars” sectio
How to access WSET Sake Course
WSET Level 1 and Level 2 in Sake and courses are hosted on WSET Global's learning portal and accessible for 12 months from the course start date. You will receive your login credentials to your course about two days prior to the start of the online c
My course is expiring soon - How can I extend it?
NVWA Courses such as Napa Valley Wine Expert, are currently exclusively available through Premier Crew membership. If you purchased your non WSET course separately and would like to extend your access to it, you can subscribe to Premier Crew membersh
I bought a course as a gift, how can they access?
If you selected "Buying for others" and gave the gift recipient's details in the order, including their email, the student should receive an email within 15-30 minutes from [email protected] with a link to access your online learning